Responsible Gaming

Gambling always carries the risk of losing money. There is no guaranteed way to win. Understanding this fundamental truth helps you approach betting with realistic expectations.

Admiral Shark encourages all players to gamble responsibly by following these core principles:

• Only bet money you can afford to lose without affecting your daily expenses
• Set deposit limits before you start playing and stick to them
• View gambling as entertainment, not a way to make money or solve financial problems
• Take regular breaks during your gaming sessions
• Never chase losses by increasing your bets or playing longer than planned
• Avoid gambling when you feel stressed, depressed, or under the influence of alcohol
• Keep track of the time and money you spend on our platform
• Use the self-exclusion tools if you feel your gambling is becoming problematic

Our platform provides multiple control tools to help you maintain healthy gambling habits. You can set daily, weekly, or monthly deposit limits through your account settings. Reality checks remind you how long you have been playing. Time-out periods allow you to take breaks ranging from 24 hours to six weeks.

These safeguards exist to protect your financial and emotional wellbeing. They work best when combined with personal awareness and honest self-assessment. If you notice your gambling habits changing, act immediately to regain control.

Gambling addiction is a serious condition that affects many people in the United Kingdom. Recognising the warning signs early can help you seek support before the problem worsens.

Watch for these key indicators that gambling may be becoming problematic:

• You spend more money on betting than you originally intended or can afford
• You feel the need to gamble with increasing amounts to achieve the same excitement
• You become restless, irritable, or anxious when trying to cut down or stop gambling
• You use gambling as a way to escape problems or relieve feelings of helplessness or anxiety
• You return to gambling repeatedly to try to win back losses (chasing losses)
• You lie to family members or others to hide the extent of your gambling activity
• You have jeopardised or lost important relationships, jobs, or opportunities because of gambling
• You borrow money from others or resort to theft to finance your gambling
• You neglect personal responsibilities, work commitments, or social activities due to gambling
• You experience sleep problems, mood swings, or physical symptoms related to gambling stress

If you recognise several of these signs in your own behaviour, you may need professional help. Gambling addiction does not improve on its own. The sooner you acknowledge the problem and seek support, the better your chances of recovery.

Taking action against gambling addiction requires courage and commitment. Admiral Shark offers practical recommendations to help you regain control of your betting behaviour.

Follow these steps to combat gambling addiction:

• Acknowledge the problem honestly to yourself and trusted loved ones
• Use self-exclusion tools immediately to block access to your account for a set period
• Remove gambling apps from your devices and avoid betting websites
• Identify triggers that make you want to gamble and develop strategies to avoid them
• Find alternative activities to occupy your time, such as exercise, hobbies, or social events
• Seek professional counselling from organisations that specialise in gambling addiction
• Join support groups where you can share experiences with others facing similar challenges
• Hand over control of your finances to a trusted family member or friend temporarily
• Block gambling-related content and advertisements through browser settings
• Create a relapse prevention plan with specific actions to take when you feel tempted

Recovery from gambling addiction is a process that takes time. You may experience setbacks along the way. Do not let temporary failures discourage you from continuing your recovery journey. Professional support services can provide the guidance and accountability you need to succeed.

Admiral Shark supports your decision to seek help. We will respect any self-exclusion requests and work with you to ensure our platform no longer contributes to your difficulties.

Numerous organisations in the United Kingdom provide free, confidential support for people affected by gambling addiction. These resources offer counselling, treatment programmes, and practical advice.

Contact these organisations for professional help:

• GamCare: Offers free information, advice, and support for anyone affected by problem gambling. Call the National Gambling Helpline on 0808 8020 133 or visit www.gamcare.org.uk
• BeGambleAware: Provides support services, treatment options, and educational resources. Visit www.begambleaware.org for comprehensive information
• Gamblers Anonymous: A fellowship of men and women who share their experience to help each other recover from gambling addiction. Find local meetings at www.gamblersanonymous.org.uk
• Gordon Moody Association: Offers residential treatment and ongoing support for gambling addiction. Contact them at www.gordonmoody.org.uk
• GAMSTOP: A free service that lets you self-exclude from all online gambling companies licensed in Great Britain. Register at www.gamstop.co.uk
• Citizens Advice: Provides free advice on dealing with gambling debts and financial problems. Visit www.citizensadvice.org.uk
• NHS Gambling Clinic: Offers specialist treatment for severe gambling addiction. Ask your GP for a referral or visit www.nhs.uk

These organisations understand what you are going through. They will not judge you. Reaching out for help is a sign of strength, not weakness.

If you are experiencing difficulties with gambling addiction, Admiral Shark customer support is here to help. Our team can assist with account restrictions, self-exclusion requests, and directing you to appropriate resources.

Contact our support team through these channels:

• Live Chat: Available 24/7 through your account dashboard for immediate assistance
• Email: Send your enquiry to [email protected] with response within 24 hours
• Telephone: Call our dedicated helpline for United Kingdom players during business hours
• Contact Form: Submit a detailed request through the Help Centre on our website
• Account Settings: Access responsible gambling tools directly through your profile settings

Our support staff are trained to handle responsible gambling concerns with sensitivity and confidentiality. They will process your requests promptly and ensure you receive the protection you need. Your wellbeing matters more than anything else.